At CanWeSource, customer satisfaction is our top priority. We aim to ensure that your experience with our sourcing services is seamless and beneficial. This Refund Policy outlines the terms and conditions for requesting refunds. By using our services, you agree to this policy.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
- Service Non-Delivery: If a service you purchased is not delivered within the agreed timeframe due to an issue on our end.
- Significant Service Discrepancy: If the delivered service significantly deviates from what was agreed upon in writing.
- Error in Payment: If an overpayment or duplicate payment was made.
2. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Changes in your business needs or decisions after services have been rendered.
- Dissatisfaction due to reasons outside of our service scope or control (e.g., delays caused by third parties, customs, or logistics).
- Services where a refund request is made after the designated refund request window (see Section 3).
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at [Insert Contact Email] with the subject line “Refund Request.” Include your name, order number, and a detailed description of your concern.
- Provide Supporting Documents: Attach any relevant documents or evidence to support your refund request (e.g., service agreement, proof of payment).
- Refund Request Timeline: Refund requests must be submitted within 14 days of the service delivery date.
Once your request is received, we will review it and respond within 7 business days. If your refund is approved, the amount will be credited to your original payment method within 10 business days.
4. Partial Refunds
In some cases, a partial refund may be offered if a portion of the service was successfully delivered. The amount refunded will be calculated based on the scope of the services provided.
5. Payment Processing Fees
Any payment processing fees or charges incurred during the transaction may be deducted from the refund amount, where applicable.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Refund Policy periodically to stay informed.
7. Contact Us
If you have any questions or require assistance with a refund, please reach out to us:
- Email: info@canwesource.com
- Address: Xiaobei Road, Guanzhou,China yidong building Room 301
- Phone: +8615521000233- +8618566420006
Thank you for choosing CanWeSource. We are committed to delivering exceptional sourcing services and resolving any concerns efficiently.